Reviews: common questions
Who can write a review?
Anyone who paid a business for home-service work. You confirm your email once so we know you are a real person.
Will the business see my email?
No. The business sees your first name and last initial, your town and your review. Never your email.
Do you remove bad reviews?
No. We remove a review only if it breaks the rules: not a real job, written by someone connected to the business, hateful, or containing private information. Never for its star rating.
Can a business pay for reviews or offer a discount for one?
No. Offering anything in exchange for a review is not allowed, and businesses that do it lose their badge. Asking happy customers to review is fine.
Can the business reply?
Yes, once, in public, under your review. Replies are written by the business, never by us.